FAQs | Find Your Answer – Kitchen Hill

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KITCHEN HILL's FAQs

How are your kitchens so competitively priced?


Here at Kitchen Hill, we pride ourselves on selling our fully assembled Craft Plus and Craft Premium kitchens at lower prices than the flat-packs offered by other manufacturers and retailers.

Where are your cabinets manufactured?


We carry 20+ manufacturer brands. These brands are all located in USA and factories location has variety. USA, Italy, Spain, China, Vietnam.

Do you offer an installation service?


Yes, Kitchen Hill is one stop shop company. We offer a full installation service to ensure the fitting of your kitchen goes as smoothly as possible.

Do you offer a home measurement service?


Yes, To ensure you get the most accurate quote, our kitchen surveyor will visit your home and take exact kitchen measurements. The home measure will typically take between 30-60 minutes. Your measurements will then be sent back to your Kitchen Hill Designer and we will be in touch to arrange a Design Appointment in our showroom at a time that suits you.

Do you offer a free design service?


Yes, we offer a completely free service to design your kitchen. You will have a personal meeting with one of our expert designers, who will produce a computer-generated 3D plan of your room based on your ideas, showing how all the elements fit together and work in your unique space. It couldn't be easier.

Do you offer a guarantee on your kitchens?


Yes, all kitchens come with a guarantee to give you peace of mind. The guarantee covers all units, doors, hinges and handles.

Craft: 2 year guarentee
Craft Plus: 5 year guarantee
Craft Premium: Life Time guarantee

Do you carry solid wood cabinets?


Yes, Our all kitchens have plywood construction and 5-pieces doors are solid wood with MDF center panel, slab doors are fully compress wood MDF, HDF, etc.

What type of payment methods do you accept?


We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, Apple Pay, Android Pay. You can also pay by cash or check, if you prefer.

When do I need to pay?


A 10% deposit is required when your order is placed. The remaining balance will be required 5 business days before delivery of your kitchen.

How quickly will you be able to deliver my new kitchen?


We normally can offer you a delivery time within two weeks of placing your order. We can alternatively hold delivery on your kitchen up to 90 days as is necessary with no further charge.

Who can I speak to once my order has been placed?


If you have purchased installation with your new kitchen, you will be assigned a Personal Account Manager from our head office who will keep you updated with the progress of your order and will be your main point of contact for any questions you may have. Customers who haven't purchased installation should deal with the designer at the local showroom you purchased your kitchen from.

Can I change my existing order?


All units are made to order, so if you have any changes to the order, they must be advised a maximum of 3 days after purchase. As your kitchen is made to order, you cannot cancel or amend any items after this date and once the contract has been signed.

How can I change my delivery address?


Customers who have purchased installation should contact your Personal Account Manager if you have any changes to your contact details. If you haven't purchased installation please contact your local showroom who will be happy to help.

What happens if I'm not there when delivery is attempted?


If you are unavailable when delivery is attempted, we will be happy to rearrange a new delivery date after payment of an administration charge of up to a maximum of $150.

What if my order arrives incomplete?


In order to ensure your order is correct, we complete the item check list before loading truck. You will be informed by email notification if your kitchen has any backorder item. Please ensure you check all items delivered on your receipt with the delivery driver. In the unlikely event of any discrepancies, please notify us within 72 hours.

What if my product arrives damaged?


Due to stringent quality control procedures, it is rare to encounter damaged products. In the unlikely event that you have a damage claim, click here to reach RMA page to specify damage(s). You can also call us on (201) 773-6078 to arrange a home collection. Please note that we are unable to accept any returned items at our showroom. If you notice any damaged packaging on your delivery, please ensure that you highlight this with the driver and make a note on the delivery note. Please also let us know immediately. We cannot replace items that have been cut, drilled, or customized by you.




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CHAT TO AN EXPERT


Why not book a free consultation with one of our kitchen designers? You can chat through anything you need, including layout and design requirements. You can even see a personalised 3D design of your kitchen and get a quick price estimate (with no obligation to buy of course).


Book a Showroom Appointment